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            Share Article Contents in Case Publishers in Salesforce Classic

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            Share Article Contents in Case Publishers in Salesforce Classic

            Insert the contents of an article into the case feed via the email, social, and Experience Cloud site publishers.

            Required Editions

            Available in Salesforce Classic and Lightning Experience. View supported editions.
            User Permissions Needed
            To share article contents in the case feed:

            Edit on Case

            AND

            Read on Knowledge
            To share internal articles:

            Allow user to share internal knowledge articles externally

            The Knowledge component must be available in your Service Console.

            1. From the Knowledge component or articles related list, select Attach and share article.
              If the article is attached to the case, the action is Share article. Using this action adds it to the article related list.
            2. Click Share.
              Email is the default action, but you can switch to the Social or Experience Cloud site action in the case feed before inserting the article.
             
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            Salesforce Help | Article