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            Set Article Import Parameters

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            Set Article Import Parameters

            Specify import parameters in a property file using key names and corresponding values. For example, use the key DateFormat to specify that a date custom field appears in the DateFormat=dd/MM/YYYY format. Or, specify the character encoding and field separator used for the import file.

            Required Editions

            Available in Salesforce Classic and Lightning Experience. View supported editions.
            User Permissions Needed
            To import articles:

            Manage Salesforce Knowledge

            AND

            Manage Articles

            AND

            Manage Knowledge Article Import/Export

            AND

            Read, Create, Edit, and Delete on the article type
            1. Create a file with required parameters, as described in this table.
              Key Description Default Value
              DateFormat Format of the date to read in the .csv file yyyy-MM-dd
              DateTimeFormat Format of the date and time to read in the .csv file yyyy-MM-dd HH:mm:ss
              CSVEncoding Character encoding used to read the .csv file ISO8859_15_FDIS
              CSVSeparator .csv field separator ,
              RTAEncoding

              Default encoding used for the HTML files (if not specified in the charset attribute from the HTML meta tag).

              Salesforce does not support UTF-32 character encoding. We recommend using UTF-8. If you use specify UTF-16 character encoding, ensure that your HTML files specify the right byte-order mark.

              		 ISO8859_15_FDIS
              Note
              Note Specify only Java date formats. Make sure that the date format is not misleading. For example, if you choose the format yyyy-M-d, a date entered as 2011111 can be interpreted as 2011-01-11 or 2011-11-01. Specify at least:
              • Two digits for month and day format (MM, dd)
              • Four digits for year format (yyyy)

              If a date in the .csv file does not match the date format specified in the property file, the related article is not imported.

            2. Save the file with the .properties extension.
            Example
            Example

            Example offerarticlesimport.properties property file:

            DateFormat=yyyy-MM-dd
DateTimeFormat=yyyy-MM-dd HH:mm:ss
CSVEncoding=ISO8859_15_FDIS
CSVSeparator=,
RTAEncoding=UTF-8

            Create a .zip file and import into Salesforce Knowledge.

            See Also

             
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