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            Create an Article .zip File for Import

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            Create an Article .zip File for Import

            To complete your article import, create a .zip file with your parameters, .csv, and .html files, and upload them to Salesforce Knowledge.

            Required Editions

            Available in Salesforce Classic and Lightning Experience. View supported editions.
            Important
            Important Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.
            User Permissions Needed
            To import articles:

            Manage Salesforce Knowledge

            AND

            Manage Articles

            AND

            Manage Knowledge Article Import/Export

            AND

            Read, Create, Edit, and Delete on the article type
            1. Create a .zip file containing:
              • The .csv file.
              • The folder containing the .html files to import.
              • The folder containing the image files referenced in the .html files.
              • The .properties file.
              Important
              Important The import .zip file must meet the following requirements:
              • There can only be one .csv file and one .properties file.
              • The .csv file and the .properties file must be in the root directory.
              • The compression process must preserve the folder and subfolder structure.
              • The .zip file name can’t contain special characters.
              • The .zip file can’t exceed 20 MB and the individual, uncompressed, files within the zip file can’t exceed 10 MB.
              • .csv files can’t have more than 10,000 rows, including the header row. Therefore, you can have a maximum of 9,999 articles and translations.
              • .csv file rows can’t exceed 400,000 characters.
              • .csv file cells can’t exceed 32 KB.
              • Each article in the .csv file can’t have more than 49 translations.
            2. From Setup, enter Import Articles in the Quick Find box, then select Import Articles.
            3. Then:
              1. In Lightning Knowledge, select Knowledge Base from the dropdown.
              2. In Salesforce Classic, select the appropriate article type for the imported articles.
            4. To select the .zip file, click Browse, and then click OK.
            5. If your import contains translations, select Contains translations?.
              Note
              Note When this option is selected, your .csv file must contain the isMasterLanguage, Title, and Language columns. If this option isn’t selected, your .csv file can’t contain the isMasterLanguage, but it must contain the Title column. The Language column is optional when importing articles without translations.
            6. Click Import Now.

              When the import is complete, you receive an email with an attached log that provides details about the import.

            Check the status of your import on the Article Imports page.

            See Also

             
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            Salesforce Help | Article