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Article and Translation Import and Export Status
You can monitor the status of your article imports and exports.
Required Editions
| Available in Salesforce Classic and Lightning Experience. View supported editions. |
To check the status of your imports and exports, from Setup, enter Article Imports in the Quick Find box, then select Article Imports. If you've enabled multiple languages for Salesforce Knowledge, you see one table for article and translation imports and another for exports for translation.
The import information includes:
- Possible actions
- .zip filenames
- Who submitted the import and when
- Status
- Started and completed dates
- Article types
The export information includes:
- Possible actions
- .zip filenames
- Who submitted the export and when
- Status
- Started and completed dates
| Status | Description | Possible Action |
|---|---|---|
| Pending | The import or export starts as soon as the current import or export completes. | You can click Cancel to cancel the pending import or export. |
| Processing | The import or export is processing. | If you want to stop the process, or if the process has been stopped, call Salesforce Support. Salesforce can stop an import or export if a maintenance task has to be performed or the import or export exceeds one hour. |
| Stopping/Stopped | Salesforce Support is stopping or has already stopped the import or export. | Contact Salesforce Support to restart the import or export, or click Cancel to cancel an entry. |
| Aborted | The import or export has been canceled. The articles that have already been imported or exported successfully are available in Salesforce. | You can restart an import or export, delete an entry by clicking Del, or receive the completion email and check the details of your import or export by clicking Email Log. |
| Completed | The import or export is complete. Successfully imported articles are shown on the Article Management tab on the Articles subtab. Successfully imported translations are listed on the Translations subtab. |
This status doesn't mean the import or export is successful. Click Email Log to check the details of your import or export. Click the exported .zip file to save or open the file on your system. |
