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Translate Articles in Salesforce Classic
If your organization translates Classic Knowledge articles internally, you can enter the translation from the translation detail page.
Required Editions
| Available in Salesforce Classic. View supported editions. |
| User Permissions Needed | |
|---|---|
| To work with translated articles: | Manage Articles AND Create, Read, Edit, or Delete on the article type (depending on the action) |
Depending on the status of your translation and the article actions assigned to you, you can do the following from the translation detail page.
| Action | Description | Article Status |
|---|---|---|
| Archive | Archiving removes published translations that are obsolete so they no longer display to service reps and customers on your organization's Salesforce Knowledge channels. | To archive a translation, archive its primary article. |
| Assign... | Assigning changes the owner of the translation. | Draft translations |
| Delete | Deleting a translation permanently removes it from the knowledge base. You can't undelete a draft translation. |
Draft translations |
| Edit | Editing modifies the translation's content or properties. | Draft and published translations |
| Preview | Previewing shows how the translation appears to end users. Voting and Chatter information is not available when previewing a Knowledge article. |
Draft and published translations |
| Publish... | Publishing translations makes them visible in all channels selected. | Draft translations |
You can’t change channels on an article translation and then publish the article. Doing so generates an error.
When you change channels on an article, make sure that the channels on the article’s translations match the new channels. Also, publish translations before you publish the primary language version.
- Click the Article Management tab and select Translations in the View area.
-
Select Draft Translations.
Note You can also edit a published translation. It reverts to draft status until you republish it, although you can choose to keep the existing version published while you update it. -
Optionally, change the Assigned To filter to view articles that are
not assigned to you for translation.
For example, you want to view articles assigned to a translation queue.
- Click Edit next to the article and language you want to translate.
- Enter your translation.
- Click Save.
