Highlight the content or place your cursor where you want to add the
link.
Click the link icon .
For Link Type, select URL.
For Protocol, select <other>.
Enter the article URL as
/articles/[language]/[articleType]/[URLName].
For example, for an English article in a multiple language knowledge base, of
article type FAQ, with a URL Name of About-Passwords the article URL is
/articles/en_US/FAQ/About-Passwords. Add a language
only if your Salesforce Knowledge base supports multiple languages.
Optionally, on the Target tab, select where the referenced article
displays.
Click OK.
Smart links use more characters than what is displayed in the editor. If you
see an error that you have surpassed the character limit, have your
administrator increase the limit.
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