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            Add Related Lists to Your Lightning Record Page

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            Add Related Lists to Your Lightning Record Page

            You can add the Enterprise Knowledge Articles related list to show external harmonized content from Data 360 attached to records and the Standard Knowledge Articles related list (formerly Articles related list) to show native Salesforce knowledge articles attached to records.

            Required Editions

            Note
            Note The 'Articles' related list has been renamed to 'Salesforce Standard Articles,' only for Enterprise Knowledge to distinguish between native Salesforce content and external harmonized content from Data 360. Users not using Enterprise Knowledge will continue to see the 'Articles' related list.
            Available in Lightning Experience. View supported editions.
            User Permissions Needed
            To set up and manage Enterprise Knowledge: Customize Application
            To view and search knowledge articles Knowledge object - Read permission

            Before you add the related lists to your Lightning Record page, make sure that you have setup Enterprise Knowledge. Learn more in Get Started with Enterprise Knowledge.

            1. From Setup, go to the Object Manager tab.
            2. In the Quick Find box, enter Case, and then click Case.
            3. Click Case Page Layouts and then open Case Layout.
            4. In the Case Layout section, click Related Lists.
            5. Then, drag the Enterprise Knowledge Articles related lists and Standard Knowledge Articles to the Related Lists section on the page.
            6. Save your changes.
             
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            Salesforce Help | Article