Create Persistent Links to Lightning Knowledge Articles
You can manually create a permanent link to a Lightning Knowledge article. The link,
called a permanent or static link, points to the latest version of an article in the user’s
preferred language. You can embed an article link in external sites and documents to provide your
users with access to the latest version.
When publishing a link to a Knowledge article, it’s important that the link continues to work
when a new version of the article is created. To add a link to a Knowledge article within
Salesforce, use Smart Links. When you want to publish a link in an external resource, use the
format described here to create a static article link. A static link persists across versions
and is based on the article’s URL name, your Salesforce domain, and a few other pieces of
information.
Warning If you change the URL name in the article record, you must update any links
using the original URL name.
Open a text file to construct the URL.
Open the article that you want to create a link for.
In the browser window with your article, copy your Salesforce domain from the address bar
into the text file.
For example, in the URL
https://example.lightning.force.com/lightning/o/Knowledge__kav/list?filterName=00BB00028DpSU,
the domain is example.lightning.force.com.
In the text file, append the path for the Lightning Knowledge article after your
domain.
For example, after your domain string, add
/lightning/articles/KnowledgeBaseName/, where the
Knowledge base name is the label for the object that contains your articles. By default, the
label is Knowledge.
If your domain ends in .com, your URL now looks like this:
In the article record, locate the URL Name field, and copy the contents to the end of your
new URL.
Note The article URL is case-sensitive, so confirm that the
/lightning/articles/KnowledgeBaseName/ portion of
the URL and the capitalization of your article’s URL name is correct.
The static URL looks something like this:
https://example.lightning.force.com/lightning/articles/Knowledge/My-knowledge-article
Optional: Specify the article’s language using the ISO code.
The format for adding the language parameter string
is:
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