Use authoring actions like edit, publish, and restore to manage articles from the
Knowledge home and article record pages. Administrators, support reps, and internal employees
with the correct profile permissions can perform the actions.
Authoring actions appear in Knowledge home and in record pages. Administrators, support reps,
and internal employees with the correct profile permissions can perform these actions.
Actions in Knowledge Home
In Knowledge list views, including Knowledge
home, you can quickly perform record actions that affect one or multiple records. In
Knowledge home, actions appear if the user has the permission to use them. Use bulk actions
(1) to quickly update multiple records at once. Use the dropdown next to each article (2) to
choose record-level actions.
Actions in Record Pages
For article record pages, you can control
which authoring actions are available with page layouts and user permissions. The actions
that appear also depend on the article’s publishing status.
You add authoring actions
in the page layout editor.
When Are Lightning Authoring Actions Available? In Lightning Knowledge page layouts, actions are shown or hidden based on the article’s publication status. In Knowledge home, bulk actions appear on all list views for users with the appropriate permission.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
