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            Lightning Knowledge Home and Record Pages

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            Lightning Knowledge Home and Record Pages

            Search, view, create, and manage articles on the Knowledge home page in Lightning Experience. You can perform several authoring actions without leaving Knowledge home. For example, you can restore, archive, delete, publish, and submit articles for translation or approval.

            Required Editions

            Available in Lightning Experience. View supported editions.
            Note
            Note Create and customize the Lightning Knowledge home page to access Knowledge in Lightning Experience. If you turned on Lightning Knowledge in Spring '17 or later, the Lightning Knowledge home page is created for you.

            Knowledge Home

            Lightning Knowledge home uses the same list views that you enjoy elsewhere in Salesforce. By default, you have list views for drafts, published articles, and archived articles. Don’t forget to customize your list views to select which fields you want to display and sort with. For custom list views, you can’t choose fields that aren’t on the article record. So data categories, ratings, view count, and cases aren’t available fields for your list views.

            By default, list views in Lightning Experience show all available languages. When Lightning Knowledge is enabled, list views in the Article Management tab in Salesforce Classic show articles in the user's language by default, or the primary language for Knowledge if the user’s language isn’t available.

            Article Record Pages

            Use the Lightning App Builder to configure the default record page to match your users' workflow. Your Lightning page consists of article page layouts and the components you choose for your users.

            In addition to standard components, you can use components built by partners and developers from AppExchange. You can even build your own components. With Lightning pages, you can move the ratings, versions, data category, and translation components to the areas of the page that work best for your users.

            You can add these components to your record pages.

            • Article Data Categories—Users with permission to manage data categories can change an article’s categories.
            • Article Thumb Vote (Ratings)—Collect feedback with thumbs-up and thumbs-down ratings. Automatically enabled.
            • Article Version Comparison—Compare two versions of an article to see the differences.
            • Article Versions—Select Track Field History and Set History Tracking in the Object Manager. These options make the article version history and field changes available for Knowledge users to view in the Article Versions component.
            • Files—Add the Files related list in your record type page layout.
            • Translation Primary Article—Show the primary article and translation in the same page layout to assist translators. You can set visibility conditions so only translators and knowledge base managers see the side-by-side view.
            • Translation Switcher—Give translators and administrators an easy way to switch between draft and published versions of an article in all languages.

            See Also

             
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            Salesforce Help | Article