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            Manage Article Hierarchy in the Knowledge Maps Component

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            Manage Article Hierarchy in the Knowledge Maps Component

            The Knowledge Maps component shows your knowledge articles in a clear, hierarchical structure. You can easily reorganize the structure and order of your articles directly within the Knowledge Maps component.

            Required Editions

            Available in Lightning Experience. View supported editions.
            User Permissions Needed
            To view Enhanced Knowledge Settings in Setup: Knowledge User license
            To set up Knowledge Maps

            Customize Application

            AND

            Read, Create, and Edit access for Knowledge Article Relationships.

            In the Knowledge Maps component, you can reorganize or change the order of an article in the hierarchy.

            1. Open an article record page.
            2. In the Knowledge Maps component, turn on Edit Mode.
            3. Then, drag and drop the article to its new place in the hierarchy.
            Note
            Note We recommend keeping your article hierarchy simple, with no more than five parent levels when you reorganize articles.
             
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