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            Verify Migrated Articles in Multiple Article Type Orgs

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            Verify Migrated Articles in Multiple Article Type Orgs

            During Lightning Migration for Multiple Article Type orgs, each knowledge article is given a new ID when it becomes part of the standard Knowledge object. Use the old and new IDs to look at articles and verify that their contents and metadata have migrated properly. We recommend that Multiple Article Type orgs verify articles during the Lightning Knowledge Migration Tool’s Activation and Validation stages.

            Required Editions

            Available in Salesforce Classic and Lightning Experience. View supported editions.

            Using either the new or old Article ID, you can look up the corresponding pre- and post-migration IDs for your articles. The MigratedToFromArticle field stores the old or new ID based on which article you view: In the old article, the MigratedToFromArticle column shows the new Lightning Knowledge article ID, and vice versa.

            Tip
            Tip In Single Article Type migrations, the individual articles aren’t migrated, and the Article ID stays the same. The MigratedToFromArticle column remains empty.

            Considerations for Verifying Migrated Articles

            In the Activation stage, Lightning Knowledge is not yet enabled. That means you can only verify the articles in the Salesforce Classic interface until you accept the results and proceed to Validation.

            The Article Number can change between the old and new knowledge base versions, but other metadata like the last modification date and selected channels matches.

            To see all versions of a published article in Salesforce Classic, go to Article Management | Published Articles, and open an article. In Article Properties, click the Version hyperlink. In the Version History window, choose the version that you want to verify.

             
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