Knowledge Release Updates

Learn about Knowledge release updates and how to enable and configure them.

• Considerations and Limitations for the Lightning Editor
  Before enabling the Lightning Editor, review the related considerations and limitations. They apply to the Knowledge article editor and the docked and case feed email composers in Email-to-Case.
• Considerations and Limitations for Article Personalization for Knowledge and Dynamic Forms
  When you enable Article Personalization for Knowledge, the capabilities and benefits of Dynamic Forms are made available to your Knowledge record pages.
• Lightning Article Editor
  Author knowledge articles easily and more effectively with the new Lightning Article Editor. Give your knowledge authors and managers a more user-friendly and powerful authoring experience, so they can create and maintain high-quality articles to better serve your customers’ needs.
• Article Personalization for Knowledge
  Use Article Personalization for Knowledge to tailor knowledge content to your business needs and unlock support rep productivity.
• Configure Knowledge Record Pages with Dynamic Forms
  Use the Article Personalization for Knowledge release update to upgrade your knowledge record pages with Dynamic Forms. With Dynamic Forms, you can migrate the fields and sections from your Knowledge record page layout as individual components into the Lightning App Builder. Then you can apply visibility rules to those fields and sections, so that your users see only the fields and sections that are relevant to them.