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            Smart Link Considerations

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            Smart Link Considerations

            Keep these considerations in mind when you use smart links.

            Required Editions

            Available in Salesforce Classic and Lightning Experience. View supported editions.
            • Smart links use more characters than what is displayed in the editor. If you see an error that you have surpassed the character limit, have your administrator increase the limit.
            • Smart links in Experience Cloud sites must use the Article Content component. Smart links don’t resolve properly when using custom components.
            • If you don’t select a language, Salesforce returns articles in your org’s default language when you search for an article to link.
            • For legacy Knowledge subscriptions, smart links are based on the channels they’re in. Therefore, legacy customers can’t add a smart link to an article in another channel. For example, an article on a public knowledge base can’t link to an article published only on internal channels. For new Knowledge customers, every article is part of an internal channel, so this qualification doesn’t apply.
             
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            Salesforce Help | Article