Feature Disruption - Service Cloud Voice

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Set Up Third-Party Connectors with Data 360

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Set Up Third-Party Connectors with Data 360

Set up third-party connectors in Data 360 to import knowledge from third-party sources. Make sure you’ve set up Data 360 in your org.

Available in Lightning Experience. View supported editions.

User Permissions Needed
To view Knowledge Settings in Setup:	Knowledge User license
To set up and manage Unified Knowledge:	Customize Application AND Manage Salesforce Knowledge
To view the Data Categories page:	View Data Categories in Setup
To create, edit, or delete data categories:	Manage Data Categories

In Setup, in the Quick Find box, enter Unified Knowledge, and then select Unified Knowledge.
On the Unified Knowledge page, click Add a Source.
In the Add a Source page, go the Data Cloud tab and complete these configurations.
1. Click Configure Connectors and set up a new third-party connector to ingest data into Data 360.
2. Click Create Data Streams and create a new data stream for your connector for the flow of data into Data 360.
3. Click Create Search Index and create a new search index for generative AI grounding.
Click Done.