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            Verify Migrated Articles in the Activation Stage

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            Verify Migrated Articles in the Activation Stage

            Verify articles during migration from Salesforce Classic to Lightning Knowledge. Verification steps are recommended for orgs with multiple article types.

            Required Editions

            Available in Salesforce Classic and Lightning Experience. View supported editions.
            User Permissions Needed
            To view articles: View All Records on Knowledge
            To use the Lightning Knowledge Migration Tool:

            Knowledge User

            AND

            Customize Application

            The MigratedToFromArticle and MigratedToFromArticleVersion fields used to verify articles are available in API version 45.0 and later.

            To perform these steps, you must have started the Activation stage of migration. Check that the Lightning Knowledge Migration Tool is on the Activation stage and shows the Data Migration Summary page.

            Screenshot showing successful data migration results in the Activation stage.
            1. Create a list of pre-migration article IDs and URL names.
              1. In Salesforce Classic, go to the Article Management or Knowledge tab
              2. Open each article and locate the Article ID and URL Name fields. Note the values.

              If you already have the article version ID, you can find the article ID and URL name using the following query.

              SELECT KnowledgeArticleId , urlname FROM KnowledgeArticleVersion WHERE Id = ‘YourArticleVersionID’
            2. Log in to any tool that can make SOQL API calls with your org credentials.
            3. To find new or old article IDs, run the appropriate SOQL query.
              1. If you’re using the known ID for the old article type, query the KnowledgeArticle object to find the new article ID in the MigratedToFromArticle. 
                SELECT id, MigratedToFromArticle FROM KnowledgeArticle WHERE id = ‘kA2R00000004N1i’
              1. If you’re using the new ID for the new Knowledge object, query the KnowledgeArticle object to find the old article ID. 
                SELECT id , MigratedToFromArticle FROM KnowledgeArticle WHERE MigratedToFromArticle = ‘kA3R00000004JwnKAE’
            4. Open two browser windows, and log in to your org in each window. Go to the home page in Salesforce Classic.
            5. Verify articles side by side. For each page and URL you want to verify, use the old article ID in one window, and the new article ID in the other. Verify that both browsers show the same article, contents, and data.
              Image shows two browser windows with the same article in each and different IDs in the address bar.
              App Page URL Format
              Article management pages
              Draft articles

              mySalesforceDomain/knowledge/publishing/articleDraftDetail.apexp?id=ArticleID

              Example: https://cunning-robot.lightning.salesforce.com/knowledge/publishing/articleDraftDetail.apexp?id=kA1R00000004Us1
              Published articles mySalesforceDomain/knowledge/publishing/articleOnlineDetail.apexp?id=ArticleID
              Archived articles mySalesforceDomain/knowledge/publishing/articleArchivedDetail.apexp?id=ArticleID
              Article previews
              Draft, published, and archived articles mySalesforceDomain/knowledge/publishing/articlePreview.apexp?id=ArticleID&popup=true&pubstatus=d&preview=true
              Knowledge tab
              Published articles mySalesforceDomain/articles/ArticleTypeName/URL_Name?popup=false
              Draft articles mySalesforceDomain/knowledge/publishing/articleDraftDetail.apexp?id=ArticleID
              Important
              Important Verifying feeds and verifying articles using URL redirect isn’t possible in this stage. Continue to the Validation stage of migration before verifying feeds and redirects.
             
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