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Compare Article Widgets for Cases at a Glance
Decide which Salesforce Knowledge article widget is best for your organization.
Required Editions
| Available in Salesforce Classic and Lightning Experience. View supported editions. |
| Does the widget... | Article Widget | Article Case Feed Widget | Knowledge One Widget |
|---|---|---|---|
| Filter on data category | Yes | No | Yes |
| Create an article | No | No | Yes |
| Search an external object | No | No | Yes |
| Access your draft articles | No | No | Yes |
| Attach an article to a case | Yes | Yes | Yes |
| Send an article as a PDF | No | Yes | Yes |
| Share an article’s public URL | No | Yes | Yes |
| Adjust with the window size | No | No | Yes |
| Have more than one way to suggest articles | No | No | Yes |
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