Use the Migration Tool to Move from Legacy Chat to Enhanced Chat

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This article applies to:	Enhanced Web Chat channels
This article doesn’t apply to:	Enhanced In-App Chat, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel

Note Beginning in June 2025, Messaging for In-App and Web is changing its name to Enhanced Chat. During this transition, you can possibly see references to both names in our documentation. We wish we could magically update the name everywhere at once, and we thank you for your patience as we evolve.

The Legacy Web Chat Migration tool is a beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the Product Terms Directory. Use of this pilot or beta service is at the Customer's sole discretion.

• Considerations and Limitations for Using the Legacy Web Chat Migration (Beta) Tool
  Before you migrate from Legacy Chat to Enhanced Chat, review what is and isn’t migrated.
• Migrate from Legacy Chat to Enhanced Chat
  Set up a domain where you’ll host Enhanced Chat. Use the Legacy Web Chat Migration (Beta) tool to migrate to Enhanced Chat. And then take the required and optional next steps after using the tool.
• Migrate Custom Labels from Legacy Chat to Enhanced Chat
  Some Legacy Chat labels are migrated to Enhanced Chat with the Legacy Web Chat Migration (Beta) tool. Review which labels come over automatically. Then review which labels you can customize manually once you set up Enhanced Chat.