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            Supported Editions for Legacy Service Features

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            Supported Editions for Legacy Service Features

            Learn about the editions and user interfaces that support earlier versions of Agentforce Service (formerly Service Cloud) features.

            Feature User Interfaces Editions
            Chat Available in Lightning Experience and Salesforce Classic
            • Available in Performance Edition and in Developer Edition orgs created after June 14, 2012
            • Available in Essentials, Unlimited, and Enterprise editions with Service or Sales
            • Not supported in Government Cloud Plus
            Chat: Embedded Chat Available in Lightning Experience Available in Enterprise, Performance, Unlimited, and Developer editions with Service or Sales
            Ideas Available in Salesforce Classic Available in Professional, Enterprise, Performance, Unlimited, and Developer editions
            Legacy Agent Console Available in Salesforce Classic. Setup for Legacy Agent Console is available in Salesforce Classic and Lightning Experience. Available in Professional, Enterprise, Performance, Unlimited, and Developer editions
            Open CTI Available in Lightning Experience and Salesforce Classic Available in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions
            Self-Service Portals Available in Salesforce Classic Available in Professional, Enterprise, Performance, Unlimited, and Developer editions
            Solutions Available in Salesforce Classic Available in Professional, Enterprise, Performance, Unlimited, and Developer editions
            Workforce Engagement Available in Lightning Experience Available in Enterprise, Performance, and Unlimited editions
            Zones Available in Salesforce Classic Available in Professional, Enterprise, Performance, Unlimited, and Developer editions
            Note
            Note Service Setup is available in Lightning Experience only in orgs created before Spring '26.
             
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