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            Migrate Custom Labels from Legacy Chat to Enhanced Chat

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            Migrate Custom Labels from Legacy Chat to Enhanced Chat

            Some Legacy Chat labels are migrated to Enhanced Chat with the Legacy Web Chat Migration (Beta) tool. Review which labels come over automatically. Then review which labels you can customize manually once you set up Enhanced Chat.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced Web Chat channels
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            User Permissions Needed
            To set up this feature:

            Customize Application

            AND

            Modify Metadata Through Metadata API Functions
            To modify permission sets and profiles: Manage Profiles and Permission Sets
            Note
            Note Beginning in June 2025, Messaging for In-App and Web is changing its name to Enhanced Chat. During this transition, you can possibly see references to both names in our documentation. We wish we could magically update the name everywhere at once, and we thank you for your patience as we evolve.

            Some Legacy Chat labels are migrated directly to Enhanced Chat labels when you go through the Legacy Web Chat Migration (Beta) tool. To translate these labels into more than one language, run through the tool, and select a different language each time. To customize these migrated labels as well as other Enhanced Chat labels, use the Set Custom Labels editor in Embedded Service Deployment Settings.

            Labels that are Migrated to Enhanced Chat

            These Legacy Chat labels are migrated directly to Enhanced Chat labels when you go through the Legacy Web Chat Migration (Beta) tool.

            Legacy Chat Label Label Location Enhanced Chat Label Label Location
            Close Dialog General | General Close the message window General | All | Accessibility
            Minimize chat General | General Minimize chat window General | All | Standard
            Start Chatting Prechat | All Start Conversation Pre-Chat | Pre-Chat Form | Standard
            I accept Pre-Chat | All I accept Pre-Chat | Pre-Chat Form | Standard
            This field is required. Pre-Chat | All This field is required. Pre-Chat | Terms and Conditions | Standard
            [No default label. This is the label for your Terms and Conditions acceptance.] Pre-Chat | Terms and Conditions [No default label. This is the label for your Terms and Conditions acceptance.] Pre-Chat | Terms and Conditions | Standard
            Chat Ended by Agent Chat in Progress | Chat Ended Agent ended the chat at Chat in Progress | Chat Ended | System Messages
            Chat Ended Chat in Progress | Chat Ended You ended the chat at Chat in Progress | Chat Ended | System Messages
            Conversation Ended by Bot Chat in Progress | Chat Ended Bot ended the chat at Chat in Progress | Chat Ended | System Messages
            Type your message... Chat in Progress | Chat Body Type your message... Chat in Progress | Input Footer | Standard
            Please wait. Reconnecting Chat in Progress | Chat Reconnecting Reconnecting... General | All | Standard
            Reconnecting Chat in Progress | Minimized Reconnecting... General | Minimized | Standard
            Transferring Chat in Progress | Minimized Transferring... General | Header | Standard
            Chat ended Chat in Progress | Minimized Chat Ended General | Minimized | Standard
            1 Message Chat in Progress | Minimized New message General | Minimized | Standard
            {0} Messages Chat in Progress | Minimized New messages General | Minimized | Standard
            Upload a file Chat in Progress | File Transfer

            Attach file

            		 Chat in Progress | File Transfer | Standard
            Remove this file. Chat in Progress | File Transfer Don't send file {0} Chat in Progress | File Transfer | Standard
            Select a file under {0}mb Chat in Progress | File Transfer These files exceed the {1} MB limit: {0}. Try again. Chat in Progress | File Transfer | Standard
            Thanks for chatting with us. Ask me anything. Chat in Progress | Chat Header Hello, ask me anything. General | Header | Standard
            Save Transcript Chat in Progress | Chat Body Request Chat Transcript General | Header | Standard
            Choose one of the following options Chat in Progress | Einstein Bots Select a menu item Chat in Progress | Chat Body | Accessibility

            See Also

             
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            Salesforce Help | Article