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          Migrate Custom Labels from Legacy Chat to Enhanced Chat

          Migrate Custom Labels from Legacy Chat to Enhanced Chat

          Some Legacy Chat labels are migrated to Enhanced Chat with the Legacy Web Chat Migration (Beta) tool. Review which labels come over automatically. Then review which labels you can customize manually once you set up Enhanced Chat.

          Required Editions

          View supported editions.
          Checkmark This article applies to: Enhanced Web Chat channels
          X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
          User Permissions Needed
          To set up this feature:

          Customize Application

          AND

          Modify Metadata Through Metadata API Functions

          To modify permission sets and profiles: Manage Profiles and Permission Sets
          Note
          Note Beginning in June 2025, Messaging for In-App and Web is changing its name to Enhanced Chat. During this transition, you can possibly see references to both names in our documentation. We wish we could magically update the name everywhere at once, and we thank you for your patience as we evolve.

          Some Legacy Chat labels are migrated directly to Enhanced Chat labels when you go through the Legacy Web Chat Migration (Beta) tool. To translate these labels into more than one language, run through the tool, and select a different language each time. To customize these migrated labels as well as other Enhanced Chat labels, use the Set Custom Labels editor in Embedded Service Deployment Settings.

          Labels that are Migrated to Enhanced Chat

          These Legacy Chat labels are migrated directly to Enhanced Chat labels when you go through the Legacy Web Chat Migration (Beta) tool.

          Legacy Chat Label Label Location Enhanced Chat Label Label Location
          Close Dialog General | General Close the message window General | All | Accessibility
          Minimize chat General | General Minimize chat window General | All | Standard
          Start Chatting Prechat | All Start Conversation Pre-Chat | Pre-Chat Form | Standard
          I accept Pre-Chat | All I accept Pre-Chat | Pre-Chat Form | Standard
          This field is required. Pre-Chat | All This field is required. Pre-Chat | Terms and Conditions | Standard
          [No default label. This is the label for your Terms and Conditions acceptance.] Pre-Chat | Terms and Conditions [No default label. This is the label for your Terms and Conditions acceptance.] Pre-Chat | Terms and Conditions | Standard
          Chat Ended by Agent Chat in Progress | Chat Ended Agent ended the chat at Chat in Progress | Chat Ended | System Messages
          Chat Ended Chat in Progress | Chat Ended You ended the chat at Chat in Progress | Chat Ended | System Messages
          Conversation Ended by Bot Chat in Progress | Chat Ended Bot ended the chat at Chat in Progress | Chat Ended | System Messages
          Type your message... Chat in Progress | Chat Body Type your message... Chat in Progress | Input Footer | Standard
          Please wait. Reconnecting Chat in Progress | Chat Reconnecting Reconnecting... General | All | Standard
          Reconnecting Chat in Progress | Minimized Reconnecting... General | Minimized | Standard
          Transferring Chat in Progress | Minimized Transferring... General | Header | Standard
          Chat ended Chat in Progress | Minimized Chat Ended General | Minimized | Standard
          1 Message Chat in Progress | Minimized New message General | Minimized | Standard
          {0} Messages Chat in Progress | Minimized New messages General | Minimized | Standard
          Upload a file Chat in Progress | File Transfer

          Attach file

          Chat in Progress | File Transfer | Standard
          Remove this file. Chat in Progress | File Transfer Don't send file {0} Chat in Progress | File Transfer | Standard
          Select a file under {0}mb Chat in Progress | File Transfer These files exceed the {1} MB limit: {0}. Try again. Chat in Progress | File Transfer | Standard
          Thanks for chatting with us. Ask me anything. Chat in Progress | Chat Header Hello, ask me anything. General | Header | Standard
          Save Transcript Chat in Progress | Chat Body Request Chat Transcript General | Header | Standard
          Choose one of the following options Chat in Progress | Einstein Bots Select a menu item Chat in Progress | Chat Body | Accessibility
           
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