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            Add the Supervisor Panel to the Salesforce Console

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            Add the Supervisor Panel to the Salesforce Console

            Add the supervisor panel to the Salesforce console in Salesforce Classic to make your support supervisors’ work easier. That way, supervisors can access information about their agents without having to switch between workspaces.

            Required Editions

            View supported editions.
            User Permissions Needed
            To set up Chat and manage apps: Customize Application
            Important
            Important

            Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

            1. In Setup, enter Apps in the Quick Find box, then select App Manager.
            2. Click Edit next to the Salesforce console app that you want to add the supervisor panel to.
            3. In the Navigation Items tab, add Chat Supervisor to the Selected Items list.
            4. Click Save.

            See Also

             
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