Chat notifications help agents respond to chats efficiently by alerting agents when
certain events occur. The types of chat notifications that are supported are determined by the web
browsers your agents use.
Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your
end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat
offers many of the legacy Chat features that you love plus asynchronous
conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.
Two types of chat notifications are available in Chat.
Chat request notifications
Notifies an agent when the agent receives a chat request; available as audio notifications
and desktop notifications
Disconnect notifications
Notifies an agent when the agent is disconnected from Chat; available as audio
notifications only
Browser
Version
Audio Notifications Supported?
Desktop Notifications Supported?
Google Chrome™
Most recent stable version
Yes
Yes
Mozilla® Firefox®
Most recent stable version
Yes
Yes
Apple® Safari®
6.x on Mac OS X
Yes
Yes
Windows® Internet Explorer®
11
Yes
No
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