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            Create Chat Deployments

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            Create Chat Deployments

            A deployment is a place on your company’s website that’s enabled for Chat. Create deployments to implement Chat and control its functionality on your website.

            Required Editions

            View supported editions.
            User Permissions Needed
            To create deployments: Customize Application
            Important
            Important

            Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

            To customize the chat window that your customers see, first create a Salesforce site to host your custom images.

            A deployment consists of a few lines of JavaScript that you add to a web page. Your organization can have a single Chat deployment or multiple deployments. For example, if you have a single service center that supports multiple websites, creating a separate deployment for each site enables you to present multiple chat windows to your visitors.

            Tip
            Tip If you move instances for an instance refresh or org migration, regenerate the code using these steps after the maintenance is complete.
            1. From Setup, enter Deployments in the Quick Find box, then select Deployments.
            2. Click New.
            3. Choose the settings for your deployment.
            4. Click Save.
              Salesforce generates the deployment code.
            5. Copy the deployment code, and then paste it on each web page where you want to deploy Chat. For best performance, paste the code immediately before the closing body tag (that is, </body>).

            See Also

             
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