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            End a Chat Session

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            3. Legacy Service Features

            End a Chat Session

            End a chat session after you’ve finished chatting with a customer and updating the records related to their chat.

            Required Editions

            View supported editions.
            User Permissions Needed
            To chat with visitors in the Salesforce console: Chat is enabled, set up, and included in a Salesforce console app
            Important
            Important

            Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

            After you end a chat with a customer, the primary and secondary tabs related to that chat remain open in your console. Close them to save your work and free up space to take on more chats.

            1. Close the primary tab for the chat.
            2. If prompted, click Save.
             
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