Chat looks and functions differently in Lightning Experience. Keep
these considerations in mind whether you're starting fresh or making the switch to Chat in
Lightning Experience.
Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your
end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat
offers many of the legacy Chat features that you love plus asynchronous
conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.
The following feature gaps apply for Chat in Lightning Experience:
Important You
must route chats with Omni-Channel in Lightning Experience. Make sure that you have
Omni-Channel ready for Lightning Experience and set up your chat button to route with
Omni-Channel.
The Recently Viewed Pages list view isn’t available in Lightning Experience.
Some Console API methods for Chat aren’t supported with Omni-Channel routing or with
Lightning Experience.
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