Loading
Feature degradation | Gmail Email delivery failureRead More
Explore Legacy Service Features
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Send Quick Text Messages in Chats

            You are here:

            1. Salesforce Help
            2. Docs
            3. Legacy Service Features

            Send Quick Text Messages in Chats

            Send chat customers predefined messages to respond more quickly. You can create quick text for greetings, notes, answers to common questions, and more.

            Required Editions

            View supported editions.
            User Permissions Needed
            To access quick text while chatting with visitors: Read on Quick Text
            Important
            Important

            Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

            Note
            Note If you don't have access to quick text, contact your Salesforce admin.
            1. While chatting with a customer, open the quick text browser.
              • In Salesforce Classic, on Mac OS or Windows, type ;; in the message field.
              • In Lightning Experience, type one of the following commands in the message field.

                Mac OS: Cmd+.

                Windows: Ctrl+.

              A list of quick text messages displays. Recently used messages display first.
            2. To see additional quick text messages, type a word or phrase.
              A list of messages that include those words appears.
            3. To see the title and full text of a message, hover over it or highlight it using the arrow keys on your keyboard.
              The full message displays in the preview panel.
            4. To select a message and add it to your chat, click it or use your keyboard to highlight it and then press Enter.
            5. To send the message, click Send or press Enter on your keyboard.
             
            Loading
            Salesforce Help | Article