Set Visibility for the Chat Sessions Tab through Profiles
Session records store information about your agents’ and customers’ interactions
online, such as how many chat requests were processed, how long agents spent online,
or how long agents were actively engaged in chats with customers. Make the Chat
sessions tab visible to users who are assigned to specified profiles.
Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your
end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat
offers many of the legacy Chat features that you love plus asynchronous
conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.
Alternatively, you can give users access to the Chat sessions tab through
permission sets.
From Setup, enter Profiles in the Quick
Find box, then select Profiles.
Select a support agent profile.
Click Edit.
Set the visibility of the Chat sessions tab to
Default On.
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