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            Set Visibility for the Supervisor Tab Through Profiles

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            Set Visibility for the Supervisor Tab Through Profiles

            The Chat supervisor panel is your supervisors’ one-stop shop for finding information about their organizations’ chat buttons and chat agents. Make the Chat supervisor tab visible to users who are assigned to specified profiles.

            Required Editions

            View supported editions.
            User Permissions Needed
            To set tab visibility for Chat features: Manage Profiles and Permission Sets
            Important
            Important

            Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

            1. From Setup, enter Profiles in the Quick Find box, then select Profiles.
            2. Click Edit next to the profile that you want to give access to the supervisor tab.
            3. Set the visibility of the Chat supervisor tab to Default On.
            4. Click Save.

            After you give your users permission to access the Chat supervisor tab, set up access to the Chat supervisor panel in the Salesforce console.

             
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