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            Chat Statuses

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            Chat Statuses

            Chat statuses define how you can interact with customers while you're online, away, or offline.

            Required Editions

            View supported editions.
            Status Description
            Online You can receive and accept incoming chats and transfers.
            Away You can continue any chat sessions you’ve already started, but you can’t accept incoming chats or transfers.
            Offline You can't accept incoming chats or transfers, and no chats can be routed to you.
            Example
            Example
            Important
            Important

            Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

             
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