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            Publishers and Actions Supported in Salesforce Classic Macros

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            Publishers and Actions Supported in Salesforce Classic Macros

            The following publishers and actions are supported on macros in the Salesforce Console for Service.

            Required Editions

            View supported editions.
            • Email Publisher Actions Supported in Macros
              These actions are available when you click Select Email Action in the macro instructions. Email actions let you modify text in emails in Case Feed. You can create and run macros to perform these actions on the Email Publisher in the Salesforce Console for Service.
            • Salesforce Knowledge Actions Supported in Macros
              These actions are available when you click Select Knowledge Sidebar Component in the macro instructions. Knowledge actions let you search for knowledge articles and add articles to cases. You can create and run macros to perform these actions on the Salesforce Knowledge Publisher in the Salesforce Console for Service.
            • Custom Quick Actions Supported in Macros
              These actions are available when you click Select Name of Quick Action in the macro instructions. You can create and run macros to perform custom quick actions in the Salesforce Console for Service.
            • Experience Cloud Publisher Actions Supported in Macros
              These actions are available when you click Select Community Action in the macro instructions. Community actions let you update and post to Salesforce Communities. You can create and run macros to perform these actions on the Community Publisher in the Salesforce Console for Service.
            • Social Actions Supported in Macros
              These actions are available when you click Select Social Action in the macro instructions. You can create and run macros to perform these actions on the Social Publisher in the Salesforce Console for Service.
             
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