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Email Publisher Actions Supported in Macros
These actions are available when you click Select Email Action in the macro instructions. Email actions let you modify text in emails in Case Feed. You can create and run macros to perform these actions on the Email Publisher in the Salesforce Console for Service.
Required Editions
| View supported editions. |
To use these actions, you must have the Email Publisher enabled in your Salesforce org and added as a console component to the case page layout.
Bulk macros are supported for Email Publisher actions.
| Action | Description | Supported in Bulk Macros? |
|---|---|---|
| Replace To Addresses | Clears the email addresses in the To Address field and replaces them with the specified email addresses. To use multiple email addresses, separate them with a comma. | Yes |
| Add to To Addresses | Adds these email addresses to the To field, but does not delete any addresses already in the To field. To use multiple email addresses, separate them with a comma. | No |
| Replace CC Addresses | Clears the email addresses in the CC Address field and replaces them with the specified email addresses. To use multiple email addresses, separate them with a comma. | Yes |
| Add to CC Addresses | Adds these email addresses to the CC field, but does not delete any addresses already in the CC field. To use multiple email addresses, separate them with a comma. | No |
| Replace BCC Addresses | Clears the email addresses in the BCC Address field and replaces them with the specified email addresses. To use multiple email addresses, separate them with a comma. | Yes |
| Add to BCC Addresses | Adds these email addresses to the BCC field, but does not delete any addresses already in the BCC field. To use multiple email addresses, separate them with a comma. | No |
| Set From Address | Clears the email address in the From Address field and replaces it with the specified email address. | Yes |
| Replace Subject | Clears the Subject field and replaces it with the specified text. | Yes |
| Add to Subject | Appends this text to the end of the Subject field, but does not delete any existing text already in the Subject field. | No |
| Replace HTML Body | Clears the contents of the email body and replaces it with the specified HTML content. | Yes |
| Insert into HTML Body | Adds a QuickText or Text into the HTML body text, but does not delete any existing text already there. The QuickText or Text is inserted at the cursor position. | No |
| Apply Email Template | Inserts the specified email template into an email in the active case tab. | Yes |
| Submit Action | Tells the macro to perform these instructions when someone runs this macro. A macro that contains a Submit Action instruction is irreversible. You must have the Manage Macros Users Can’t Undo user permission to create, edit, and run macros that contain instructions for performing irreversible actions. A macro that contains a Submit Action instruction can be run as a bulk macro. You must have the Run Macros on Multiple Records user permission to run bulk macros. |
Yes |
