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            Set Up Apple Messages for Business Channels

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            Set Up Apple Messages for Business Channels

            To create more ways to connect with your customers, add an Apple Messages for Business channel to Salesforce Messaging. With dynamic message options, multimedia sharing, and Apple Pay, your customers can resolve issues, make purchases, and get personalized help in a familiar, interactive messaging environment. If you’re new to Apple Messages for Business, we walk you through setting up an account.

            Apple Messages for Business banner

            Start

            Learn About Apple Messages

            Compare Messaging Channel Capabilities

            Plan Your Customer Journey

            Contacting Customers in Apple Messages for Business

            Considerations for Apple Messages for Business

            Build

            Create Your Channel

            Get Started with Messaging

            Create an Apple Messages for Business Channel

            Channel Activation Checklist

            Test Your Channel

            User

            Build Out Your Channel

            Update Channel Settings

            Send Automated Messages

            Increase Messaging Productivity

            Work with Messaging Data

            Message with Customers

            Integrate

            Add Interactive Content

            Creating Interactive Content for Apple Messages for Business

            Add Apple Pay

            Share Secure Forms

            Share Authentication Requests

            Share External Apps

            Automate

            Enhance with Automation

            Connect an Agentforce Service Agent

            Create a Flow to Link Individuals to Messaging Sessions

            Trigger an Action Based on Keywords

            Route Apple Messages Inquiries by Intent and Group

            Code

            Messaging for Developers

            Messaging Object Model

            Salesforce Object Reference Guide

             
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