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            Add the Broadcast Messages Tab to an App

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            Add the Broadcast Messages Tab to an App

            If you’re using broadcasting in your standard SMS channel in Agentforce Service (formerly Service Cloud), let your broadcasters view your company’s sent messages on the Broadcast Messages tab.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Standard SMS channels
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            User Permissions Needed
            To view apps: View Setup and Configuration
            To manage apps: Customize Application
            Important
            Important Standard SMS channels were retired on February 14, 2026. To avoid service interruptions, upgrade your standard SMS channels to enhanced channels now. Enhanced SMS offers many of the standard SMS features you love plus session transfers and AI agent support. See Upgrading from Standard to Enhanced Messaging.

            The Broadcast Messages tab displays the name, template, content, and number of recipients for each sent message. You can add the tab to both standard and console navigation apps.

            1. Go to Setup | Apps | App Manager.
            2. Open the menu next to a Lightning app, and click Edit.
            3. In Lightning App Builder, click Navigation Items.
            4. Select Broadcast Messages, and move it to the Selected Items list.
            5. Click Save.
            6. To return to the App Manager page, click Back.

            To confirm that Broadcast Messages was added to your app, open the app using the App Launcher. You can open Broadcast Messages from the navigation menu.

            Broadcast Messages in a console menu.
             
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            Salesforce Help | Article