Loading
Salesforce now sends email only from verified domains. Read More
Agentforce Contact Center
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Add Images to Messaging Components with Constants, Parameters, and Formulas

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Add Images to Messaging Components with Constants, Parameters, and Formulas

            Many types of messaging components can include images, such as enhanced links, forms, and questions with options. Images in messaging components give your customers helpful visual cues, reinforce company branding, and add some color—literally and figuratively—to everyday service interactions. Learn how to control which images are shown in a messaging component that a service rep or bot sends to a customer.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Enhanced Facebook Messenger, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            X icon This article doesn’t apply to: Standard Facebook Messenger, and Standard and Enhanced SMS channels

            Static Versus Dynamic Images

            If you want a messaging component to always show the same (static) image or images, use constants to define the images. Using constants is the simplest way to include images in a messaging component.

            To show different (dynamic) images in a messaging component based on messaging session characteristics or other custom criteria, provide the images via parameters or sObject formulas. Adding dynamic images is more advanced than adding static images, but it’s an effective way to personalize messages sent to customers. For example, in a list of the customer’s three most recently purchased products, show an image of each product next to the product name. Or in an enhanced link messaging component, show a URL and image that vary depending on the season or the end user’s location.

            Get Started

            • Add Static Images to Messaging Components
              If you want a messaging component to always show the same image or images, define the images in the Messaging Component Builder using constants. Standard constants are auto-created, while you create custom constants manually. 
            • Add Dynamic Images to Messaging Components
              If you want a messaging component to show different images depending on the situation, define the images in the Messaging Component Builder by using parameters or sObject formulas. Adding dynamic images to messaging components is more advanced than adding static images, but it’s an effective way to personalize messages sent to customers.
             
            Loading
            Salesforce Help | Article