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            Supported Editions for Messaging

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            Supported Editions for Messaging

            Learn about the Salesforce editions, add-ons, and user interfaces that support Messaging.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            Product User Interfaces Editions & Add-Ons
            Enhanced Chat Available in Lightning Experience

            Available in:

            • Enterprise edition for Service with the Digital Engagement add-on or the Agentforce Contact Center Digital add-on
            • Enterprise edition for Sales with the Sales Engagement add-on
            • Unlimited edition for Service or Sales
            • Developer edition
            Enhanced Messaging for WhatsApp, Facebook Messenger, Apple Messages for Business, SMS, and LINE Available in Lightning Experience

            Available in:

            • Enterprise and Unlimited editions for Service or Sales with the Digital Engagement add-on or the Agentforce Contact Center Digital add-on
            • Developer edition

            Outbound messaging in WhatsApp requires:

            • WhatsApp Outbound Messages add-on for Digital Engagement, or
            • Salesforce Message Credits - WhatsApp (1,000) add-on for Agentforce Contact Center Digital. WhatsApp message credit requirements apply starting March 27, 2026.

            SMS short code channels (US & Canada) require:

            • Short Codes add-on for Digital Engagement, or
            • Salesforce Message Credits - SMS (1,000) for Agentforce Contact Center Digital, and country-specific lease and setup licenses. SMS message credit requirements apply starting March 27, 2026, with additional updates on May 1, 2026.

            SMS long code and toll-free channels require:

            • Digital Engagement add-on, or
            • Salesforce Message Credits - SMS (1,000) for Agentforce Contact Center Digital, and country-specific lease, setup, brand, and campaign licenses (vary by code type). SMS message credit requirements apply starting March 27, 2026, with additional updates on May 1, 2026.

            Not supported in Government Cloud Plus or Trailhead playgrounds.
            Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS Available in Lightning Experience Available in Enterprise, Unlimited, and Developer editions for Service or Sales with the Digital Engagement add-on with Partner Messaging or the Agentforce Contact Center Digital add-on with Partner Messaging.

            To learn more about add-ons, contact your account executive or go to Your Account.

             
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