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            Troubleshoot Errors for Automated Messages in Enhanced Messaging Channels

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            Troubleshoot Errors for Automated Messages in Enhanced Messaging Channels

            If something goes wrong when a flow tries to send a message notification in an enhanced Messaging channel, review the Enhanced Messaging Log to find out what happened. 

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            X icon This article doesn’t apply to: Standard Facebook Messenger and Standard SMS channels
            User Permissions Needed
            To create messaging templates and view errors: Configure Messaging
            To view channels: View Setup and Configuration
            Note
            Note

            If the page fails to load, your admin must reload the page.

            1. From Setup in Lightning Experience, enter Enhanced Messaging in the Quick Find box, and select Enhanced Messaging Log.
            2. .
              Enhanced Messaging Log
            3. To view an error’s details, click the down arrow in the error’s action menu and select View.
             
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