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            Prevent End Users from Sending File Attachments in Enhanced Chat

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            Prevent End Users from Sending File Attachments in Enhanced Chat

            Choose whether your end users can send file attachments to service reps in Messaging for In-App and Web.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced In-App Chat and Enhanced Web Chat channels
            X icon This article doesn’t apply to: Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            User Permissions Needed
            To choose whether end-users can send file attachments: Customize Application

            By default, end-users can send file attachments to service reps. To prevent end-users from sending file attachments to reps:

            1. From Setup, enter Messaging Settings and select Messaging Settings.
            2. Click the downward arrow to the right of your messaging channel, and select Edit.
            3. In the Attachments section, deselect Let customers send attachments to agents.
            4. Save your changes.
             
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            Salesforce Help | Article