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            Enable File Sharing for Enhanced Messaging Channels

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            Enable File Sharing for Enhanced Messaging Channels

            To let service reps and bots share files with customers in enhanced Messaging channels and Enhanced Chat, configure your content delivery settings.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            X icon This article doesn’t apply to: Standard Facebook Messenger and Standard SMS channels
            User Permissions Needed
            To enable content deliveries and public links: Customize Application
            To create public links: Create Public Links
            1. In Setup, enter Content Deliveries in the Quick Find box, and then select Content Deliveries and Public Links.
            2. In the first section, select the first two checkboxes.
            3. In the password defaults section, select either the first or the second option. If password protection is required (the third option), service reps can’t send files in enhanced messaging channels.
              Content Deliveries and Public Links settings
            4. Save your changes.
            5. Verify that the Create Public Links user permission is assigned to any user who will share files.

            If these settings aren’t configured correctly, service reps see an error message when they try to use the Attach action in the messaging window.

             
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