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Sell Products and Services during WhatsApp Conversations
Showcase your inventory and drive sales directly within a WhatsApp conversation by sending your entire catalog, a single-product message, or a multi-product message.
Required Editions
Instead of redirecting customers to external websites, use the Catalog messaging component to send your entire catalog, a single-product message, or a multi-product message. For more information, see the Meta documentation.
Note Catalog Messages for Enhanced WhatsApp are available only for Agentforce Contact
Center Digital.
| View supported editions. | |
This article applies to:
|
Enhanced WhatsApp |
This article doesn’t apply to:
|
Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced Apple Messages for Business channels, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced LINE, and Bring Your Own Channel |
| User Permissions Needed | |
|---|---|
| To set up and edit Messaging channels: | Configure Messaging |
| To view channels: | View Setup and Configuration |
- Upload your product or service inventory to Meta.
- Connect your uploaded Meta Catalog to your WABA (WhatsApp Business Account).
- From Setup, in the Quick Find box, enter Messaging Components, and select Messaging Components.
- Click New Component and then click Catalog.
- Click Next.
- Enter the messaging component name, developer name, and provide a brief description of what the component does.
- Click Next.
-
Select the Apex class that processes the catalog and then click
Done.
The Component Details page appears.
- Click + Add Catalog Type and then click Catalog Types.
- Click Next.
-
Select Single-Product Message, Multi-Product
Message, or Catalog Message and then
click Done.
The Catalog tab appears under the Component Formats section in the left panel.
- Click Catalog and configure Component Properties.
- Click Save.
- Click Activate.
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