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Request a Campaign for a 10-Digit Long Code (US and Canada)
Every SMS channel linked to a 10-digit US or Canadian long code requires a campaign in Agentforce Service (formerly Service Cloud). Before you can request a campaign, you must obtain a brand.
Required Editions
| View supported editions. | |
This article applies to:
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Standard and Enhanced SMS channels |
This article doesn’t apply to:
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Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel |
Considerations
Campaigns for 10-digit long codes in Agentforce Service are supported only in the United States and Canada. Processing your campaign request can take up to 10 business days, depending on the time needed for carriers and aggregators to provide approval.
You can request one campaign for each purchased 10-digit long code (10DLC). If you have the Agentforce Contact Center Digital add-on, you need country-specific licenses to register campaigns. Although you can use up to 48 10-digital long codes for one campaign, we recommend using only one code for each campaign. If you require more than 49 numbers, email messagingregistration@salesforce.com to request a number pool to be added to the approved campaign. This secondary approval requires additional vetting from the SMS carriers, and takes up to 10 extra business days.
Submit Your Campaign Request
- Collect the information listed in the Campaign Request section, and review the sections related to opt-in, opt-out, and help.
- From Setup in a production org, in the Quick Find box, enter Regulatory Compliance, and select Regulatory Compliance under Messaging. This page is read-only in sandbox orgs.
- On the 10DLC Campaigns tab, click Register Campaign.
- Enter the campaign overview details, and then click Save & Continue.
- Enter the campaign and content attributes, and then click Save & Continue.
- Enter the opt-in information, and click Save & Continue.
- Enter the opt-out and help keywords information, and click Submit.
You can view each request's progress on the Regulatory Compliance page. Here are the possible states for your campaign request.
- Requested: Your request was submitted and is awaiting review.
- Re_Requested: You've submitted the request again.
- Pending: Your request is being reviewed.
- Registered: Your request is approved.
- Registered - Awaiting Number Pool Request: Your request is in the queue.
- Rejected: Your request isn’t approved.
- Suspended: Your campaign is suspended and can’t be used. Contact Salesforce Customer Support for help.
- Expired: Your request has expired. Create a new request.
You can save a draft of your request and return to it later. You can save up to 10 drafts of each type of request, including brands, campaigns, and codes.
You can also review the reasons for rejection. If the review process requires corrections, edit the request by clicking the arrow next to the request and selecting Edit and Resubmit Request. If your request is rejected twice, Salesforce emails your support contact to address the issue. For help, see Salesforce Campaign Rejection Error Codes.
To ask about traffic enablement, contact messagingregistration@salesforce.com and provide the case number you received after submitting the campaign registration form.
Registering with The Campaign Registry
You can request a 10-digit long code (10DLC) to send SMS messages to end users, subject to certain country and use case restrictions. A 10DLC phone number is registered for use by a single sender and for a single use case. This registration process gives the mobile carriers insight into the approved use cases for each phone number that is used to send messages.
The Campaign Registry is the industry organization that collects 10DLC registration information and manages brand and campaign registrations. The information you provide to Salesforce for 10DLC registration is shared with the Campaign Registry to facilitate the registration process. For more information about how the Campaign Registry uses your information, see the FAQ on the Campaign Registry website. If your brand or campaign is rejected for any reason during the registration process, Salesforce doesn’t determine the reason for brand or campaign rejections. This is done solely by third-party reviewers that are determined by the applicable mobile carriers. However, Salesforce can help guide you through the correct course of action to fix and resubmit your brand or campaign.
