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            Create Long Code SMS Channels in Service Cloud (International)

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            Create Long Code SMS Channels in Service Cloud (International)

            If you're outside of the US and Canada, you'll need to submit the number request form to register a ten-digit long code number for a new SMS channel.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Standard and Enhanced SMS channels
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            Note
            Note If enabled, the Agentforce Brand Registration Assistant can help validate and process the 10DLC brand registration information that is input. This tool uses generative AI, which is known to include inaccurate or harmful responses. Review the output for accuracy and safety. You assume responsibility for the output when making business decisions.
            Important
            Important Standard SMS channels were retired on February 14, 2026. To avoid service interruptions, upgrade your standard SMS channels to enhanced channels now. Enhanced SMS offers many of the standard SMS features you love plus session transfers and AI agent support. See Upgrading from Standard to Enhanced Messaging.
            User Permissions Needed
            To set up Messaging: Configure Messaging
            To view SMS channels: View Setup and Configuration
            To create SMS channels:

            System Administrator AND Configure Messaging

            OR

            Configure Messaging AND Customize Application AND Manage Auth. Providers AND View Setup and Configuration AND Modify All Data
            1. Complete the steps in Get Started with Messaging in Service Cloud.
            2. From Setup, in the Quick Find box, enter Messaging Settings, and select Messaging Settings.
            3. Click New SMS Code.
            4. Select a country. Long Code Internationals gets automatically selected for Code Type.
            5. Click Next.
              The International Long Code window appears.
            6. Enter the required details and select the quantity of codes required.
            7. Click Next.
              The Request Internal Numbers window appears.
            8. Click Download Number Order Form to download the number request form.
              This form is different for each country based on the country's policies.
            9. Fill the number request form with the required details and upload it.
            10. Click Submit.
              The number registration process completes and you will receive an email from messagingregistration@salesforce.com. If you don’t receive an email, check your spam folder.

            After you receive the email and the status of your SMS code request changes to Ready or Completed, convert the SMS code to SMS channel and activate the channel.

            The email wait time varies by country. See this table for an estimate.

            Country Timeline
            Australia (AU) 2-4 weeks
            Austria (AT) 2-4 weeks
            Belgium (BE) 8-9 weeks
            Brazil (BR) 4-6 weeks
            Canada (CA) 1 week
            Finland (FI) 2-4 weeks
            Germany (DE) 2-4 weeks
            Hong Kong (HK) 4-8 weeks
            Hungary (HU) 2-4 weeks
            Ireland (IR) 4-6 weeks
            Norway (NO) 2-4 weeks
            Portugal (PT) 2-4 weeks
            Singapore (SG) 2-4 weeks
            Spain (ES) 2-4 weeks
            Sweden (SE) 2-4 weeks
            Switzerland (CH) 2-4 weeks
            Taiwan (TW)

            4-6 weeks

            Taiwan has a monthly minimum of 100,000 outbound messages. If this minimum isn't met, the provider reclaims the number.
            United Kingdom (GB) 2-4 weeks
            United States (US) 1 week
            Denmark (DK) 4-6 weeks
            Malaysia (MY) 4-8 weeks
            Poland (PO) 4-6 weeks
             
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