With global-action-based or Apex-based forms, you can create a static Flow. With an
Apex-based form, you can create a static or dynamic Flow. This table compares static and dynamic
Flows.
Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Standard and
Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for
Business, Enhanced LINE, and Bring Your Own Channel
Static Flows
Dynamic Flows (data & conditional)
Description
All customers receive the same message and navigate through the Flow using a fixed,
predefined pathway.
The form content and user experience are dynamic, adapting based on the specific user,
input data, and their real-time selections within the flow.
Number of elements per screen
1 (field 1 appears on page 1, field 2 appears on page 2, and so on.)
Up to 3
Number of screens supported
Multiple
Multiple
Supports input data
No
Yes
Can show messaging content and screens based on conditional logic
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