Loading
Salesforce now sends email only from verified domains. Read More
Help Agent Performance DegradationRead More
Agentforce Contact Center
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Dynamic WhatsApp Flows

          Dynamic WhatsApp Flows

          Move beyond static forms. WhatsApp dynamic Flows enable you to build data-driven, highly personalized conversational experiences that adapt to users and input data in real time. Leverage these sophisticated capabilities to build guided forms or multi-step wizards to accomplish tasks, such as dynamic quoting, appointment scheduling and checkins, personalized onboarding, and guided selling.

          Required Editions

          View supported editions.
          Checkmark This article applies to: Enhanced WhatsApp channels
          X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel

          You can pass input data to a dynamic Flow and include rich content such as headings, short answer questions, and images. To build a truly dynamic experience, add conditional logic that determines when to show a specific field, content element, or screen. For example, show screen A if the user clicks button A. Otherwise, show screen B. Conditional logic allows you to create unique, personalized experiences for end users based on data, such as the user details, input data, user input, and real-time data collected during the messaging session.

           
          Loading
          Salesforce Help | Article