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            Considerations when Adding a Flow Format to a Form

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            Considerations when Adding a Flow Format to a Form

            Keep these considerations in mind when you add a Flow format to a form messaging component.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced WhatsApp channels
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            • The WhatsApp Flow truncates text that exceeds the maximum number of characters. For example, the title for a Dropdown content type shows ellipses because the text exceeds the 20-character limit.
              WhatsApp form with truncated text.
            • If you add an image that exceeds the maximum file size, you can’t activate the Form messaging component.

            For the character and image size limits, see Components in the Meta documentation.

             
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            Salesforce Help | Article