Loading
Salesforce now sends email only from verified domains. Read More
Agentforce Contact Center
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            WhatsApp Pay

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            WhatsApp Pay

            Process your payments instantly and seamlessly in WhatsApp while having a conversation with your customer.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced WhatsApp
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced Apple Messages for Business channels, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced LINE, and Bring Your Own Channel

            The Payment Messaging Component supports payments that use WhatsApp. Sales reps can send secured direct payment requests to customers. Customers can complete the transaction immediately without leaving the conversation, boosting your conversion, and improving the customer experience.

            Note
            Note Salesforce isn't liable for any payment failures. If there’s a payment failure, Meta recommends that you contact the payment provider to resolve the issue.

            Supported Payment Methods and Types

            Note
            Note You can't use WhatsApp payment messages as automatically triggered outbound messages. Service representatives have to send these messages manually, as bots or Agentforce don't support this feature.
             
            Loading
            Salesforce Help | Article