Loading
Upcoming Mandatory Changes to Public Key Infrastructure (PKI)Read More
Salesforce Enforces New Security Requirements in Summer 2026Read More
Agentforce Field Service and Operations
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Create Messaging Components for Real-Time Location

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Field Service and Operations

            Create Messaging Components for Real-Time Location

            Create messaging components for Field Service Appointment Assistant that let customers know when their mobile worker is on the way and when the mobile worker is approaching the work site.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
            The Field Service Appointment Assistant managed package and permission set license are required.
            User Permissions Needed
            To create messaging components: Configure Messaging
            1. From Setup, in the Quick Find box, enter Messaging, and then select Messaging Components.
            2. To create the En Route component, click New Component.
            3. Click Notification, and then click Next.
            4. Enter the plain text version of your automated message. Include the URL placeholder that lets customers navigate to the Experience Builder site for appointment details and arrival information. For example: Your mobile worker is on the way! Track their location here: {!AssignedResource.ApptAssistantInfoUrl}
            5. Click Next.
            6. Enter a name and description for your component. For example, En Route.
            7. Click Done. The Messaging Component Builder opens.
            8. In the left sidebar, click Parameters.
            9. In the Custom Parameters section, click New.
            10. Configure the URL parameter.
              • Name—A label for the parameter. For example, Appointment Assistant Info URL.
              • API Name—ApptAssistantInfoUrl
              • Type—Text
              • Object Type—Assigned Resource
            11. Click Save.
            12. (Optional) In the left sidebar, click Text to further customize the plain text version of your automated message.
            13. Save your changes.
            14. Repeat these steps to create another component that lets customers know when their mobile worker is approaching the work site. Just change the component name and the message that you send to your customers. For example, change the message to “Your mobile worker is nearing the work site” or something similar.

            See Also

             
            Loading
            Salesforce Help | Article