Chatter in the Field Service Mobile App
Collaborate on field service jobs using Chatter. Feed tracking must be enabled to display the Feed tab.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
| To access the Field Service mobile app, users need the Field Service Mobile user license. |
| User Permissions Needed | |
|---|---|
| To customize fields tracked in feeds: | Customize Application |
| To view the field tracking setup page: | View Setup and Configuration |
Note As of Spring ’26, Chatter is disabled by default in new Salesforce orgs. To use
the Field Service Managed Package, you must Enable Chatter in the Chatter Settings page in Setup.
To show the Feed tab on the work order overview carousel, enable feed tracking on work orders.
- From Setup, enter Chatter into the Quick Find box and select Feed Tracking.
- Select Work Order from the object list.
- Check Enable Feed Tracking.
- Click Save.
These object types are allow listed to show the feed tab in the record detail page of the Field Service mobile app: Work Order, Work Order Line Item, Case, Service Appointment, Product, ProductRequest, ProductRequestLineItem, Asset.
Note Admins can disable feed tracking for these objects and the app will respect the
setting.
Limitations
- The Feed tab in iOS is supported only on the work order, work order line item, service appointment, and case objects. The Feed tab in Android is supported only on the work order, work order line item, and service appointment objects.
- (Android only) Chatter is disabled when the app doesn’t have internet connectivity.
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