Offline Behaviors in the Field Service Mobile App
See what gets primed and what is available offline with the Field Service mobile app.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
| To access the Field Service mobile app, users need the Field Service Mobile user license. |
Tip To see at a glance what is being primed, use Performance Priming, which employs
offline briefcases to sync data to the Field Service mobile app. Data to be primed is
visible in Briefcase Builder.
| Object |  Primed & Available Offline |
|---|---|
| Service appointment (SA) schedule list |
|
| Work Order (WO) (parent of SA on schedule list) |
|
| Work Order Line Item (WOLI) (parent of SA on schedule list or child of WO that’s a parent of SA on schedule list) |
|
| Asset (child of WO that is parent of SA on schedule list) |
|
| ProductConsumed, ProductRequire, Account, Case, Contact, AssignedResource (child of WO that is parent of SA on schedule list) |
|
| Object X (child of WO/WOLI that is parent of SA on schedule list). (Any other object not mentioned before.) |
|
| Object X (child of SA on schedule list) |
|
| Object Y (child of child [level 3] of WO that is parent of SA on schedule list). (Only if referenced by objects not explicitly mentioned before.) |
|
| Object Z (WO -> object x -> object y -> object z) | Not primed. |
| Service Reports 1.0 | Not primed. |
| Service Documents/ Service Reports 2.0 | Not primed. |
| Feeds for asset, case, WO, product request, product request line item, SA | Not primed. |
| Knowledge articles |
|
| Product Items, Product Request, Product Transfer |
|
| Timesheets, Timesheet Entry |
|
Flows
- All Field Service flows in Field Service mobile settings are primed.
- Subflows referenced explicitly by a Field Service flow are primed.
- Records referenced by flows aren’t primed.
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