Alternative Solutions for Legacy Chat Features That Aren’t Available in Enhanced
Chat
Planning to replace Legacy Chat with Enhanced Chat, but don’t see a Legacy Chat feature
available in Enhanced Chat? Review this list of alternative solutions.
This article applies to: Enhanced Chat and Legacy Chat channels.
This article doesn’t apply to: Enhanced WhatsApp, Standard and Enhanced
Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business,
and Bring Your Own Channel.
Note Beginning in June 2025, Messaging for In-App and Web is
changing its name to Enhanced Chat. During this transition, you can possibly see references to
both names in our documentation. We wish we could magically update the name everywhere at
once, and we thank you for your patience as we evolve.
Note If your business has a use case for a feature that’s not yet available in Messaging
for In-App and Web, we want to know. Work with your Account team to submit a Voice of the
Customer request or submit the use case on Ideas Exchange.
Legacy Chat Feature
Enhanced Chat Alternative Solution
Queue Position
Estimated Wait Time
IP Blocking
Use a custom object and Omni-flow to check.
Invitations
Use custom javascript on the website and use Show/Hide to hide and show chat
button as per custom logic.
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