Customize an existing Enhanced Chat deployment, add it to your site, and set up
security. Or, if you’re adding a second deployment to an existing Enhanced Chat channel, follow
these steps to create and customize it.
Enhanced In-App Chat and Enhanced Web Chat channels
This article doesn’t apply to:
Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and
Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own
Channel
Configure an Enhanced Web Chat Deployment Connect your messaging channel to a website with a new embedded deployment. Create and customize your deployment, add it to your site, and set up security.
Branding Elements Guide for Enhanced Chat Use branding tokens to match the look of your chat window to your website. Choose colors and fonts, and upload logos and avatars without any engineering effort.
Configure Custom Labels for Enhanced Chat Customize the end user experience of Enhanced Chat by writing your own labels. Optionally, add custom labels for each of your supported languages.
Configure an Enhanced In-App Chat Deployment Customize an existing Enhanced In-App Chat deployment, add it to your site, and set up security. Or, if you’re adding a second deployment to an existing Enhanced In-App Chat channel, follow these steps to create and customize it.
Configure a Custom Client Deployment for Enhanced Chat To enjoy granular control of your web or mobile app messaging experience, create a custom client deployment for Enhanced Chat. While our web or mobile deployments rely on our web client and mobile SDK, a custom client deployment lets you deliver a highly customized UI with the Enhanced Chat REST API.
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